OpenAI just announced dots, and I think this could turn out to be a much bigger development than another incremental ChatGPT feature. Dots are persistent, always-on AI agents that have their own cloud computer and browser and can continue working toward a user’s goals even when that person is not …
Last weekend, I had the privilege of joining my friend Mugunth Vaithylingam, CIO of the Clark County School District, as his guest for the inaugural TISS Spotlight on Excellence Awards. It was a wonderful evening celebrating the people behind the technology organization supporting the 5th largest school district in the …
The POS terminal remains one of the most under-modernized pieces of technology in retail. Many checkout environments are still built on architecture dating back to the early 2000s, while customer expectations have evolved dramatically. Over the past two decades, I’ve spent much of my career helping retailers modernize complex technology …
How one retired phone number became the key to a financial account, and what the incident taught me about identity, recovery design, and what account-takeover response should really look like. My wife did not click a phishing link. She did not share her password. She did not approve an unexpected …
Technology leadership is rarely about choosing between innovation and operational resilience. The real work is building the conditions for both. That idea was at the center of a recent CIO.com article by Mary K. Pratt on the strategic trade-offs CIOs are navigating today. I was grateful to be included in …
As AI assistants become more capable, I increasingly want them to work with my actual files rather than forcing me to constantly upload documents, download updated versions, and manually move information back and forth. Google Drive integration with ChatGPT is a good example. Giving an AI assistant access to Google …
I recently had the opportunity to contribute to a CIO.com article by Esther Shein examining how enterprise cloud strategies are becoming increasingly complex as CIOs navigate AI, cybersecurity, data governance, cost pressures, sovereignty requirements, and evolving workload demands. For years, the cloud conversation centered largely on agility, scalability, and cost …
The 2026 Las Vegas Top Tech Awards nominations are now open. I’ve had the privilege of seeing this program from multiple angles: as a 2023 honoree, as a judge for the past two years, and now as a member of this year’s advisory board. Each year, Top Tech recognizes technology …
This guide walks through setting up the OpenClaw Voice Call plugin with Twilio, ngrok, and OpenAI realtime voice so your agent can place and receive phone calls. The basic architecture is: What You Need If you are using a Twilio trial account, Twilio may play a trial-account prompt before connecting …
What is OpenClaw? OpenClaw is an open-source AI agent framework that allows you to run a persistent, self-hosted AI assistant locally on your own hardware. Unlike traditional chatbots that only respond within a browser window, OpenClaw can interact with your operating system, manage files, execute commands, automate workflows, and integrate …
From project kickoff to live transactions in roughly seven weeks, this POS pilot moved from concept to in-store reality. The solution is fully integrated with our merchandising ERP, with up-to-date pricing and promotions, returns, and e-receipts. Not your typical POS, the MishiPay platform launched with multiple operating modes including Scan …
The rise in insider-driven breaches continues to be one of the most concerning trends in cybersecurity. This incident shared by Brian Krebs and reported by BleepingComputer is another reminder that even the strongest organizations (Crowdstrike) are vulnerable when trusted access is misused or compromised. These hacking groups are openly recruiting …
A good reminder that one unprotected laptop can unravel even a solid security program. The Nikkei incident wasn’t about Slack or MFA failing, it was a compromised personal device used to access corporate systems. If we allow access from devices we can’t secure, we’re not practicing Zero Trust…we’re hoping for …
🎉 What a night celebrating innovation and leadership at the 2025 Las Vegas Top Tech Awards ceremony at Allegiant Stadium! This event always reminds me how far our tech community has come — and the amazing people driving that progress. 👏 Congratulations to all of this year’s honorees — your …
