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I’m proud to share a significant milestone for our team at WHSmith North America: the successful launch of our new cloud-based merchandising, sales audit, analytics, and warehouse management systems. These platforms are now fully live across our business, marking a major step forward in our digital transformation journey.
Modernizing our retail technology stack has been a key strategic priority as we work to enable innovation, simplify operations, and support our store teams across more than 340 retail locations. This cloud foundation strengthens our ability to scale, respond quickly to business needs, and deliver exceptional experiences to the customers who rely on us every day.
This achievement would not have been possible without the dedication and collaboration of our teams and partners. I’m deeply grateful to our colleagues at Aptos Retail, Makira, and Atmosera, as well as the many individuals across the business who brought expertise, hard work, and persistence to this effort.
A special thank you goes to Vaishali Gupte, whose leadership was instrumental in guiding this project from planning through an exceptionally smooth go-live. Her ability to unify teams and keep the program on track was a major factor in its overall success.
I’d also like to recognize the outstanding partnership from our business stakeholders, including:
Sara Wyant, Chris Backhouse, Shelly Clausen, Richard Fortner, Melissa Turner, Greg Morgan, Chris Brooksbank II, Sophia Rossi, David Luashvili, Louise Sur, Janine Walton, Chris Burns, Terrie Phillips, and many others who played a vital role along the way.
And, of course, my deepest appreciation goes to our IT team. Their grit, determination, and technical excellence made this transformation possible. Thank you to Mackenson Emile, Ron Silverio, Bruce Field, Terence Robles, Robert Sellinger, Don Chaney, Gary Yu, Wayne Tiu, Raul Andrade, Steve Baltzer, Swathi Bangalore Rama, and the many others who contributed to this successful launch. Leading this team continues to be one of the great privileges of my career.
For more details, you can read the official press release here:
https://lnkd.in/gDcm2HZi
Onward and upward as we continue building the future of retail technology.