Below is an overview of the projects, engagements, and advisory work I have led throughout my career. My experience includes hands-on IT leadership roles, global transformation programs, new market entries, enterprise system deployments, and consulting services across retail, fashion, robotics, technology, manufacturing, pharma and biotech, and high-growth startups.

I help organizations design and execute technology strategies that strengthen operations, scale globally, modernize legacy environments, and support long-term business growth. My work spans IT strategy, organizational design, enterprise applications, information security, digital workplace solutions, retail technology delivery, and infrastructure modernization.

IT Strategy and Organization

I advise business leaders, executives, and CIOs on how to shape effective IT strategies, build high-performing teams, and align technology decisions with business goals.

Experience includes:

  • IT strategy development, IT organizational design, and technology risk assessments
  • Advising CEOs, CFOs, GMs, and CIOs on system selections and investment decisions
  • Designing and delivering workshops on strategy, vision, roadmapping, fit-gap analysis, and solution blueprinting
  • Supporting the creation and execution of enterprise IT roadmaps
  • Implementing IT operating models for organizations ranging from startups to Fortune 500 and Global 500 companies
  • Facilitating strategy and visioning workshops with IT and business leaders, often using the OGSM model and similar frameworks

IT Operating Models and Global Team Design

I have extensive experience designing and implementing global IT organizations and transitioning companies to new operating structures.

Experience includes:

  • Designing centralized, federated, and coordinated operating models
  • Building global, regional, and centralized teams such as Centers of Excellence, PMOs, and Solution Delivery teams
  • Assessing team structures, partner models, competencies, and future staffing needs
  • Advising on reskilling and workforce transformation
  • Coaching leaders on global team management, cross-border collaboration, and culturally diverse team operations
  • Supporting rapid international expansion through staffing strategies, vendor selection, cross-border tools, and scaling plans

Change Management and Organizational Readiness

I support organizations through large-scale transformation, helping teams adopt new processes, tools, and operating models.

Areas of Expertise:

  • Global organizational change and user adoption
  • Technology implementation, training, advocacy, and change readiness
  • Advising startups and midsize companies on IT hiring plans, foundational systems, and organizational structure

Enterprise Systems and Business Applications

I have designed, implemented, and assessed enterprise systems across multiple industries.

Capabilities include:

Solution Assessments

  • ERP
  • CRM
  • Retail POS
  • E-commerce platforms
  • CMS platforms
  • Collaboration and communication tools

ERP Expertise

  • SAP (ECC and S4/HANA)
  • Microsoft Dynamics
  • Odoo

CRM Expertise

  • Salesforce
  • HubSpot
  • SugarCRM

SAP GTS
Specialized in implementing customs management, compliance management, and risk management modules for both S4/HANA and ECC environments. Industries served include technology, retail, semiconductor, pharma and biotech, and manufacturing.

Cybersecurity

I support organizations in strengthening their security posture and improving compliance.

Experience includes:

  • Information security assessments and implementations
  • IT system selection and approval processes
  • Data and system risk assessments
  • Data protection and vulnerability assessments
  • Security audits

Retail Technology Projects

I have extensive experience delivering technology solutions for global fashion and retail brands across both flagship and mall-based stores.

Experience includes:

  • Omnichannel and retail solution implementations, pilots, and global deployments
  • E-receipts and clienteling tools
  • Gift card and loyalty platforms
  • In-store Wi-Fi and digital customer experiences
  • RFID programs and self-checkout technologies
  • Mobile apps for store staff and store operations
  • Mobile POS solutions
  • E-payment integrations including PayPal, Apple Pay, and Alipay
  • In-store navigation kiosks

Store Construction and Fit-Out
Delivered IT for both large multi-floor flagships (30+ POS) and smaller boutique formats across Japan, Singapore, Hong Kong, Ireland, Germany, the US, China, South Korea, France, the United Kingdom, and the Middle East.

Market Entry
Led IT entry into new countries by hiring teams, selecting partners, building regional offices, and deploying POS and omnichannel systems.

Countries include:
Asia: China, Japan, Singapore, South Korea, Hong Kong, Taiwan, Australia
Europe: United Kingdom, Austria, Denmark, Italy, Ireland, Russia, Sweden, Switzerland, France, Germany, Spain, Netherlands
Middle East: Dubai, Abu Dhabi, Kuwait
North America: United States and Canada

Vendor and Project Management

I help organizations optimize vendor relationships and strengthen delivery execution.

Experience includes:

  • Strategic vendor consolidation, optimization, and selection
  • Reducing vendor fees, improving performance, and securing service delivery
  • Contract evaluation and negotiation
  • Designing global solution delivery structures
  • Building people, process, and technology frameworks for cross-border projects

E-commerce, Websites, and Mobile

I have built and supported digital experiences for both corporate and retail environments.

Experience includes:

E-commerce

  • Magento
  • WooCommerce
  • Shopify
  • Integrations with Instagram, Facebook, and WordPress sites

Corporate Websites

  • WordPress
  • Cookie Management and Privacy Policies

Collaboration and Productivity Tools

I help organizations deploy digital workplace tools that improve productivity and cross-functional collaboration.

Platforms implemented:

  • Slack / Zoom / Slack / Teams
  • Asana / Trello
  • Google Workspace
  • M365
  • Sharepoint / Dropbox / Box
  • JIRA / Confluence

Experience includes global Confluence implementations that span multiple business units.

Infrastructure and Operations Experience

Service Management

  • JIRA Service Desk global implementations
  • Migration from legacy ticketing systems
  • Consolidation into single global instances

Operational Excellence

  • Global auditing tools for remote sites
  • Reduced incidents and improved system health
  • Lowered vendor reliance and operating costs

Cloud and Datacenter

  • Migrations from on-premise to public cloud
  • Experience with AWS, GCP, Azure, Alibaba Cloud, and DigitalOcean
  • Experience supporting multi-cloud environments

Office IT Buildouts

  • Fit-out of new office spaces
  • LAN, WAN, Wi-Fi, firewalls, VPN, MPLS, voice, telephony, servers, email systems, domains, and network closet design